If you or your loved one is in crisis or just need to talk, call or text 9-8-8 if dialing from local 408, 650, or 669 area codes. For all other area codes, call 800-704-0900 and press 1.
Information and resources:
Your Rights to Mental Health Care in California
Did you know?
Mental health conditions are more common than you think. Here are some key facts:
- 1 in 5 adults in the US experience a mental illness; in Santa Clara County, that’s about 340,000 adults – or enough people to fill Levi’s Stadium five times.
- 1 in 6 youth in the US aged 6-17 experience a mental health disorder each year. In Santa Clara County, that’s around 68,000 young people.
Mental health care is covered at the same level as other health conditions.
This is called mental health parity. In California, the law requires that commercial insurance plans provide the same level of coverage for mental health services as they do for physical health services. Unfortunately, many people don’t know their rights to care and coverage.
- Visit the California Department of Managed Health Care (DMHC) website for an overview of behavioral health care, your behavioral health care rights, and your rights to timely care.
- Find additional DMHC factsheets on rules and standards here: Timely Access to Care Fact Sheet and Fact Sheet on Mental Health and Substance Use Disorder Care.
Learning how to access mental health care, understanding your rights to receive necessary mental health care, and knowing what to do if you encounter problems can make a difference for you or someone you care about.
To learn more, visit the information and resources section below, where you can find more information about:
- How common mental health conditions are and how to recognize signs and symptoms.
- Your rights to mental health care.
- Steps and resources to access care, and what to do if you encounter problems.
Presentations: Your Rights to Mental Health Care in California
This presentation educates people about their right to access medically necessary mental health care, explains how common mental health conditions are, and how to recognize signs and symptoms. Presentations are available in video format and as recorded PowerPoint slideshows that can be downloaded.
Video presentation
Watch to learn about your rights to mental health care in California and receive guidance to help you get the care you may need.
*By clicking on the “Watch External Video” button, you will leave this website, enter a non-County of Santa Clara website, and be subject to the destination website’s privacy policy. Please see our Links Policy for more information.
We are providing presentations in the community!
Are you interested in bringing this information to your group or organization?
Email [email protected].
Attend an upcoming presentation:
Coming soon!
Background:
We understand that many people need mental health services, but getting the help they require is often challenging. That's why the County of Santa Clara Health System, National Alliance on Mental Illness (NAMI) Santa Clara, Bay Area Legal Aid (Bay Legal), and partners in the Mental Health Parity Workgroup created an educational presentation and helpful tools. These resources are meant to inform our community about their right to access essential mental health care and guide them through the process.
Additional Resources:
National Alliance on Mental Illness I Santa Clara County
- Offers support and guides community members to mental health resources, such as finding a provider.
- Visit NAMI’s website or call the NAMI Help Line at 1-408-453-0040.
- Offers legal advice on health access related issues like, plan enrollment, termination, coverage denial.
- Visit Bay Area Legal’s website or call the Bay Legal Health Consumer Center at 1-855-693-7285.
California Department of Managed Health Care (DMHC)
- Overview of behavioral health care, your behavioral health care rights, and rights to timely care.
- Call if you need help with your health plan.
- Visit the DMHC website or call the DMHC Help Center at 1-888-466-2219.
County of Santa Clara Behavioral Health Services
- An entry point for access to all Santa Clara County-sponsored behavioral health services. Services are primarily available to Medi-Cal and Medi-Cal eligible beneficiaries although some programs are open to all.
- Provides support for individuals and families who are in crisis; considering suicide; or struggling with mental illness, substance use, or both.
- All County residents who are experiencing a mental health crisis may use 988 or call 1-800-704-0900 option 1 for crisis services.
- Visit their website or call the Behavioral Health Call Center at 1-800-704-0900.
If you do not have insurance, call the County's Behavioral Health Call Center at 1-800-704-0900.
If you are covered by a plan under one of the insurers below, visit their webpage to find providers, the number to call for questions or issues accessing care, or to find out more about your coverage.