Quarterly Report: July to September 2021 - The public healthcare system enhances quality care, services, and programs

As the work of the pandemic continues so do many other projects and activities. Here are some examples of the work being done to provide high quality care, improved access, better service and ultimately, better health to the people we serve.

Santa Clara Valley Medical Center (SCVMC) is now providing physical health services at allcove sites, located in the San Jose and Palo Alto. In partnership with the Behavioral Health Services Department, these centers serve the needs of young people ages 12 to 25.  Services include family planning counseling, sexually transmitted infections testing and treatment services, referrals, and linkage to ongoing care. In addition to the physical health services, allcove centers also provide mental health, substance use, peer and family support, and supported education and employment services. These centers are providing youth in our community easy access to a wide range of services.

A new SCVMC Multi-Specialty Medical Clinic and Outpatient Pharmacy is in development. It will be operated by Planned Parenthood Mar Monte in the City of Mountain View. The clinic delivers to the local community additional services that complement primary care offered by Planned Parenthood and Valley Health Center Sunnyvale. The new clinic will start with cardiology services since those services were identified as the most important specialty support needed for patients. Other specialties strategically identified were endocrinology, pulmonary and ophthalmology. The site is on track to open with cardiology and pharmacy services by the end of this year.

The Pediatric Urgent Care Clinic at O’Connor Hospital has seen growth since opening earlier this year. The clinic is open Monday through Friday from 3 pm to 10 pm and staffed by pediatric nurse practitioners and local pediatricians. Parents can call to make an appointment or simply walk-in. The new clinic makes it easier for families to access high quality care

The Public Health Department joined four other Bay Area public health departments to conduct a regional #DeliverBirthJustice public awareness campaign. The campaign puts birth justice for Black families front and center in the fight for racial justice in the Bay Area and highlights racism as a crisis that results in the deaths of Black women and infants at a disproportionate rate than other racial groups. The campaign is part of the Perinatal Equity Initiative, a statewide effort by the California Department of Public Health that identifies best practices to address the causes of persistent inequity and health disparities that threaten Black maternal and infant health and bring better health to the community. 

At St. Louise Regional Hospital, the Emergency Department’s Bridge Program went live. This program helps patients with opioid use disorder get into medication assisted treatment with patient navigators helping patients access treatments for substance use disorders. The hospital also started a New Leaders Academy for those who recently joined the team. They have developed a curriculum that highlights and maps out a foundation of knowledge and resources. This academy will provide new leaders with the tools they need to be successful and deliver high quality care.

Valley Specialty Center Peritoneal Dialysis Clinic has expanded to improve access and serve more patients with end stage renal disease requiring life-sustaining renal replacement. They went from four to nine exam rooms to serve the growing population of end stage renal disease patients. In-home dialysis is the preferred mode of treatment because it increases patient well-being and quality of life. The expansion will help to increase the number of Renal Care Center patients and improve patient engagement by allowing for regular appointment times with nursing staff, as well as patient education and preparation for in-home dialysis. 

St. Louise Regional Hospital continues to move forward with opening a Sexual Assault Forensic Exam (SAFE) Program in South County. Administration and staff have reviewed SAFE workflow needs and medical screening protocols. They have also identified a dedicated space for SAFE exams. With final approval from the California Department of Public Health the program will bring this specialized care and services to the South County.

The Public Health Department has recommended the establishment and implementation of a health equity agenda that will determine key health equity metrics and address local health disparities. The project will focus on specific populations served by Community Health Partnership, Santa Clara Family Health Plan, community health centers, and the County of Santa Clara Health System, bringing us closer to our vision of Better Health for All




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