Mobile Crisis Response Teams Now Available to General Public

For immediate release

April 29, 2019​

News Highlights​

  • Previously only available to law enforcement, residents can now directly call for mental health crisis intervention services in Santa Clara County.
  • Mobile Crisis Response Teams can be reached at 1-800-704-0900 Monday-Friday 8am to 8pm.
  • These teams add an important component to the County of Santa Clara Behavioral Health Services Department’s crisis response system.

Santa Clara County, CA. An expansion of Mobile Crisis Response Teams is taking place to increase the response by the County of Santa Clara Behavioral Health Services Department to mental health emergencies. Starting today, residents of Santa Clara County can directly call 1-800-704-0900 selecting option #2 to request a Mobile Crisis Response Team response.

Mobile Crisis Response Teams screen and assess crisis situations over the phone and intervene wherever the crisis is occurring. They provide an immediate response and deliver crisis intervention services at locations throughout the county.  They work closely with law enforcement, crisis hotlines, the community, and family members. Mobile Crisis Response Teams provide services in the community including crisis screening, intervention, de-escalation services, and connect or refer people to community resources.

Mobile Crisis Response Teams respond to situations that involve individuals in crisis that exhibit mental health symptoms, may be suicidal or at-risk and need an evaluation for psychiatric hospitalization. Teams are made of up licensed clinicians and therapists with training and expertise in crisis response.

The Mobile Crisis Response Teams are available Monday-Friday from 8 am to 8 pm. If a person is experiencing a mental health crisis outside those hours, they can call the same number. A clinician will assess the situation and connect the caller to appropriate services.

Interpretation services are available in multiple languages including Spanish and Vietnamese. Over 200 languages are available through a language service phone line.

Mental health crisis response services are a vital part of any mental health service system. Mobile Crisis Response Teams, now available to the public, add an important component to the County of Santa Clara Behavioral Health Services Department’s crisis response system. 

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